Support Service Manager

WestCana is looking for strong, experienced Full-time Support Service Manager in Vancouver.

Do you have a strong combination of culinary and management experience!? Our business cares for seniors, but experience in this industry is not required - we are looking for the right person and will consider the right combination of management and experience from the hotel, restaurant or cruise ship industry. 

Positions Information:

• Full-time: Monday to Friday, 9:30am - 5:30pm, 37.5 hours/week
• Wage: $65,000 - $68.000 /year
• NOC 10019

Support Service Manager Must Haves:

• Must be willing to work the hours necessary to ensure the effective operation of the facility.
• The candidate must be willing to be registered in the CSNM Program and dedicated to learn the industry and residential care guidelines.  
• Holds and Maintain Valid Food Safe Level 1 and WHIMS Certificates.
• Passes and complies with Ministry of Justice Criminal record Check upon hire and every 5 years thereafter. 
• Ability to effectively communicate in English, both verbal and written.
• Satisfactory proof of COVID-19 vaccinations.

What WestCana will offer you:

• Competitive Salary.
• 4 weeks vacation and 10 days of sick entitlement, as we believe in employees’ well being.
• 100% company paid Extended Health & Dental package that includes Chiropractor, Physiotherapy, Massage Therapy, Life Insurance, Employee Assistance Program and Out of Country Emergency Care.

Click to learn more about what we can offer you!

Support Service Manager Responsibilities:

• Supervisory duties include but not limited to
• Recruiting, training and developing staff;
• Scheduling, assigning and monitoring work;
• Evaluating Team Member performance;
• Ensuring a healthy and safe work environment including adherence to company policies;
• Resolving conflicts
• and taking appropriate disciplinary action in consultation with the Operations Manager and Human Resources.
• Prepares and/or monitors the preparation of food menus and plans to ensure individual dietary needs/standards are met and costs remain within approved budget allocations.
• In collaboration with the WestCana corporate policies and procedures, coordinates the best quality and most cost-effective products that will meet or exceed the individual and group dietary needs of the facility’s residents.
• Monitors all operating expenditures, as well as purchases and stores inventory.
• Ensures all audits are completed as required, and corresponding Action plan to remedy any inefficiencies.
• Communicates safety concerns through; Team Member meetings, huddles, memos, communication books.
• Facilitates WCB paperwork and corresponding return to work programs for staff who are injured in the workplace.
• Other duties include but not limited to scheduling, inventory, month end report, weekly receivers’ reports, audits and reports, regular monthly Team Member meetings, site/corporate meetings including occupational health and safety, Infection control, food committee.
• Performs other related duties as assigned.

Support Service Manager Nice to Haves:

• CSNM (Certified in Nutritional Management with current standing in the Canadian Society of Nutritional Management).
• Previous experience in a long term care or assisted living facility with working knowledge of Therapeutic diets and residential guidelines according to the health authority. 

If you are a kind, caring individual who enjoys connecting with and making a difference in the lives of elders – Apply Today! 

Other Companies Call This Role: 

• Food & Beverage Service Manager
• Housekeeping Manager
• General Manager