Support Service Manager

WestCana is looking for strong, experienced Full-time Support Service Manager in Victoria.

Do you have a strong combination of culinary and management experience!? Our business cares for seniors, but experience in this industry is not required - we are looking for the right person and will consider the right combination of management and experience from the hotel, restaurant or cruise ship industry. 

Positions Information:

• Full-time: Monday to Friday, 8:00am - 4:00pm, 37.5 hours/week
• Wage: $65,000 - $70,000 /year

Experience and Qualifications We’re Looking For:

• Previous experience in a long term care or assisted living facility with working knowledge of Therapeutic diets and residential guidelines according to the health authority. 
• Strong ability to lead, train, and develop staff within a team-oriented environment.
• Must be willing to work the hours necessary to ensure the effective operation of the facility.
• Certified in Nutritional Management (CSNM) with current standing in the Canadian Society of Nutritional Management, or willing to register and committed to learning the industry and residential care guidelines.
• Holds and Maintain Valid Food Safe Level 1 and WHIMS Certificates.
• Passes and complies with Ministry of Justice Criminal record Check upon hire and every 5 years thereafter. 
• Ability to effectively communicate in English, both verbal and written.
• Willingness to be on-call and travel if needed is considered an asset.

What WestCana will offer you:

• Competitive Salary with vacation & sick entitlement, as we believe in employees’ well being.
• 100% company paid Extended Health & Dental package that includes Chiropractor, Physiotherapy, Massage Therapy, Life Insurance, Employee Assistance Program and Out of Country Emergency Care.

Support Service Manager Responsibilities:

• Provide leadership and direction to all Team Members, ensuring a positive, safe, and productive work environment.
• Supervisory duties include but are not limited to:
  • Recruiting, training, and developing staff
  • Scheduling, assigning, and monitoring work
  • Evaluating Team Member performance
  • Ensuring adherence to company policies and health/safety standards
  • Resolving conflicts and grievances
  • Taking appropriate disciplinary action in consultation with the Operations Manager and Human Resources
• Prepare and/or oversee the preparation of daily and special event menu plans to ensure individual dietary needs and nutrition standards are met or exceeded.
• Monitor food and supply costs to ensure they remain within approved budget allocations.
• Supervise food production, cleanliness of the dining room, and overall facility standards.
• In collaboration with WestCana corporate policies, coordinate the highest quality and most cost-effective food and supplies.
• Purchase, store, and manage inventory using WestCana’s inventory control systems.
• Ensure compliance with health and safety regulations including Food Safe, HACCP, WHMIS, WorkSafeBC, and the Community Care Facility Act.
• Complete and respond to audits, including creating and implementing action plans as needed.
• Attend and contribute to team meetings, site/corporate committees, and department-specific discussions including Infection Control, OH&S, and Food Committee.
• Respond to emergency situations and participate in drills and safety education.
• Provide return-to-work support for injured workers and facilitate WCB paperwork.
• Investigate safety concerns and ensure corrective actions are taken and documented.
• Ensure all workers are trained and supervised to perform their work safely and with the proper PPE.
• Maintain availability for emergency calls and coverage of sick calls during non-office hours.
• Perform other related duties as assigned.

If you are a kind, caring individual who enjoys connecting with and making a difference in the lives of elders – Apply Today! 

Other Companies Call This Role: 

• Food & Beverage Service Manager
• Housekeeping Manager
• General Manager