Full-time Support Service Manager - Malaspina, Nanaimo

Support Service Manager – Full-Time - Nanaimo
Salary: $70,000 - $76,000 annually
Schedule: Sunday - Thursday, 9:00 AM – 5:00 PM (37.5 hrs/week)
Location: 100 Eleventh St, Nanaimo, BC V9R 6R6, Canada

WestCana is seeking a dynamic and hands-on Support Service Manager to lead the food services and housekeeping teams at our long-term care facility in Nanaimo

Do you bring a strong background in kitchen operations with proven leadership skills? While healthcare experience is an asset, we welcome candidates from hotels, restaurants, or cruise lines who are ready to transition into a meaningful career supporting seniors

Experience and Qualifications We’re Looking For:

• CSNM designation (or willingness to register and complete the certification).
• Leadership experience in a long term care or assisted living facility
• Knowledge of therapeutic diets and relevant health authority guidelines preferred.
• Strong organizational, communication, and team leadership skills.
• Valid Food Safe Level 1 and WHMIS certification.
• Ability to pass a Criminal Record Check through the Ministry of Justice.

What WestCana will offer you:

• Competitive Salary with vacation & sick entitlement, as we believe in employees’ well being.
• 100% company paid Extended Health & Dental package that includes Chiropractor, Physiotherapy, Massage Therapy, Life Insurance, Employee Assistance Program and Out of Country Emergency Care.

Support Service Manager Responsibilities:

• Supervisory duties include but not limited to
• Recruiting, training and developing staff;
• Scheduling, assigning and monitoring work;
• Evaluating Team Member performance;
• Ensuring a healthy and safe work environment including adherence to company policies;
• Resolving conflicts
• and taking appropriate disciplinary action in consultation with the Operations Manager and Human Resources.
• Prepares and/or monitors the preparation of food menus and plans to ensure individual dietary needs/standards are met and costs remain within approved budget allocations.
• In collaboration with the WestCana corporate policies and procedures, coordinates the best quality and most cost-effective products that will meet or exceed the individual and group dietary needs of the facility’s residents.
• Monitors all operating expenditures, as well as purchases and stores inventory.
• Ensures all audits are completed as required, and corresponding Action plan to remedy any inefficiencies.
• Communicates safety concerns through; Team Member meetings, huddles, memos, communication books.
• Facilitates WCB paperwork and corresponding return to work programs for staff who are injured in the workplace.
• Other duties include but not limited to scheduling, inventory, month end report, weekly receivers’ reports, audits and reports, regular monthly Team Member meetings, site/corporate meetings including occupational health and safety, Infection control, food committee.
• Performs other related duties as assigned.

If you are a kind, caring individual who enjoys connecting with and making a difference in the lives of elders – Apply Today! 

Other Companies Call This Role: 

• Food & Beverage Service Manager
• Housekeeping Manager
• General Manager